--- title: "Missed Calls and After-Hours Coverage | PointWake CRM Training" description: "Watch Missed Calls and After-Hours Coverage (6:45). See how missed-call text-back, AI assistance, booking and handoff can protect leads when the team cannot answer." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "VideoObject", "name": "Missed Calls and After-Hours Coverage", "description": "Watch Missed Calls and After-Hours Coverage (6:45). 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[Home](/) 2. [Training Center](/training) 3. [Video Training](/training/videos) 4. Missed Calls and After-Hours Coverage PointWake CRM Training Video # Missed Calls and After-Hours Coverage See how missed-call text-back, AI assistance, booking and handoff can protect leads when the team cannot answer. Missed Calls and After-Hours Coverage . 6:45 . Intermediate . Follow-Up and Automation . Source: Missed Calls & After Hours Coverage (LeadConnector) [Explore Missed-Call Text-Back](/services/missed-call-text-back) [Open on YouTube (opens in a new tab) ](https://www.youtube.com/watch?v=EB2vCwfss6E) ## About this video Missed Calls and After-Hours Coverage is a 6:45 walkthrough in the PointWake CRM training library. See how missed-call text-back, AI assistance, booking and handoff can protect leads when the team cannot answer. We keep it on its own page so you can watch it start to finish without hunting through a long list of other lessons. Follow-up is where most small businesses lose work. This walkthrough shows how PointWake CRM keeps the next step moving without someone remembering to do it by hand. It is filed under Follow-Up and Automation at a intermediate level. It helps to have your account basics in place before you follow along. Watch it once to see the full path, then open your own PointWake CRM account and repeat the steps on a real record so the setup sticks. This recording is produced and hosted by LeadConnector, the platform infrastructure behind PointWake CRM. PointWake did not produce the video. We curate the sequence, add the setup context around it and support the work inside your own account. If you would rather not build it yourself, PointWake can configure this part of your account, connect it to the rest of your follow-up and hand it over working. Use the link to explore missed-call text-back below to see how that piece fits the wider system, or head back to the full video library for the next lesson in the track. ## What you will learn - Where missed calls and after-hours coverage lives inside PointWake CRM and what it controls - See how missed-call text-back, AI assistance, booking and handoff can protect leads when the team cannot answer - How this step connects to the rest of your lead follow-up so nothing is handled twice - What to check afterwards before you rely on it with real customers [Back to the full video library](/training/videos)[Explore PointWake CRM](/crm)[Training Center](/training)[Book a Free 15-Minute Discovery Call](/book) ### PointWake PointWake helps small businesses stop losing leads and wasting time by reviewing broken workflows, building the right fix plan, implementing CRM automation and AI where they truly fit, and training teams to use the system correctly. ![HIPAA-enabled environment available](/assets/hipaa-enabled-badge-BwMF6C6Q.png) HIPAA-enabled CRM and communications options available for qualifying healthcare clients. 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