CUSTOM SOFTWARE BUILT BY POINTWAKE
Automate My Stay
Short-term rental automation for guest communication.
Automate My Stay is custom software built by PointWake for short-term rental hosts. Bring property-specific guest answers, scheduled messages, and digital house information into a defined workflow, with important decisions kept with the host.
Build around the questions guests actually ask.
Wi-Fi details, parking instructions, appliance guidance, arrival information, and checkout steps are repeatable questions when the property's information is accurate. A useful automation system makes those answers easier to access and routes exceptions to the right person.
What the product supports
Property-specific AI phone and chat
Configure house information and common answers, with live transfer to the host supported by the House AI phone feature.
Scheduled guest messages
Set up pre-arrival, check-in, and checkout communication around the supported calendar or property-management workflow.
Guest information and issue reports
Organize guest notes and collect issue details with photos to help the host understand what needs attention.
Digital house guide
Give guests an accessible property guide. An optional direct-booking website is also described on the product site; availability depends on the selected plan.
Automate routine communication. Keep responsibility human.
Do not treat an AI guest assistant as an emergency service or a substitute for property management judgment. Safety concerns, complaints, refunds, and reservation changes need a clear human process. Platform rules, consent requirements, and the actual calendar or property-management connection should be checked before launch.
Need custom software for a different workflow?
Guest communication is one example of turning repeated questions into a structured workflow. Tell PointWake what your customers ask, which answers are approved, and when a person needs to take over.
The PointWake connection
This product applies PointWake's custom workflow approach to short-term rental guest communication. The same design principle applies elsewhere: document the repeatable task, define the exceptions, and connect automation to a responsible person.
Read the workflow guide
Short-Term Rental Guest Communication AutomationQuestions about short-term rental automation
Does this replace the host or property manager?
No. It supports repeatable guest communication and information access. The host remains responsible for property operations, policies, exceptions, and safety procedures.
Does it require a direct Airbnb integration?
The product describes connections through a calendar or property-management software. Confirm the specific setup with the product team; do not assume an official Airbnb integration or partner relationship.
Is the product affiliated with Airbnb or Vrbo?
No. It is an independent product, not endorsed by or affiliated with Airbnb or Vrbo.